Earth Sea Sky Returns Policy
We want you to have a good shopping experience with us. If what you received from us is not what you expected or does not fit, send it back to us unworn, neatly packaged with original tags attached, within 14 days and we are happy to either refund or exchange depending on what you decide. If you are exchanging you will not be charged for freight on the second item.
The cost of your freight back to us is non-refundable. If the mistake is ours we will refund the return freight.
We recommend track and trace courier when returning goods for your security. We cannot be responsible for returns that go missing.
Note that customised items cannot be returned, we do our very best to get these items right from the start.
This returns policy applies only to online sales and only to the person who paid for the goods. You must email us and let us know prior to returning the product.
Weights, Measures, and Colours
Weights where quoted are as accurate as possible. For garments our standard is to measure a Medium or a 12 in a women’s style.
Unfortunately, computer screens do not truly portray colours as they are in real life. We’ve done the best we can with the colour swatches shown on the garment page but they are still subject to the limitations of photography and display. If you are unsure at all we’re happy to take pictures of garments ‘in the flesh’ for you - still subject to the same limitations, alas. As our website develops we will be working towards having pictures of all our garments in all their colourways - a big project in itself!
Warranties and repairs
All Earth Sea Sky products are warranted to the original owner against faulty materials or workpersonship for the life of the product. We repair or replace at our discretion. This warranty in no way limits your protection under relevant consumer protection legislation.
If you have a warranty enquiry there are two options. Both require your product to be scrupulously, meticulously, immaculately clean. Health and Safety requirement are that we can not ask our staff to handle items otherwise and our sewing machines machinery hates dirt. You will either incur a cleaning cost or have your garments sent back if they arrive dirty.
1 - Take your cleaned garment to the Earth Sea Sky retailer from whom you bought it, along with proof of purchase, and they will get it to us.
2 - Email or call us and we’ll set you up with a return number. Then pack it up (include your full contact details, a description of the problem and proof of purchase). We recommend using a trackable shipping method as we cannot be responsible for missing parcels.
In either case we'll assess the product, determine if it is a warranty issue and either perform the repair or contact you to discuss the options.
If you have a non warrantee repair or would like a product customised, feel free to contact us. Customisation is generally time-consuming and therefore expensive.